Monthly Billing Period Accounts are billed in advance of
the service date. You will receive an invoice
via mail or email during the first week of
every month. This bill represents the amount
due for the 1st of the current month through
the 1sth of the following month. Your payment
is due by the end of the month to avoid interruption
in service. Please include the applicable
invoice number on your check or money order.
If you do not designate an invoice number,
your payment will be applied to the oldest
open invoice. If you pay in advance, you
will not receive an invoice until you are
due again.
Sales Taxes The State of Iowa requires that we collect sales taxes if you use your internet access for business. Sales taxes will be billed at the percentage applicable to the county in which you operate your business. A tax exempt form is required if your business or organization is otherwise exempt from sales tax.
PrePaid Accounts
NaTel offers 6-month or 12-month prepay programs which provide internet
services at a discounted rate.
Invoices for prepaid accounts will be mailed the month prior to the end of
the prepaid period. Renewals for prepaid accounts are due within 30 days
of your invoice.
Payment Methods
NaTel accepts personal and commercial checks, money orders, cash. You can mail your payment (do not mail cash!) to us by the due date or drop off your payment at our location.
Cancellations
If you need to cancel your service, please let us know by phone or email.
Either call our customer service staff or email billing@natel.net. You
will need to provide us your email address as well as the account name
to which the service is billed.
We will also ask you why you are canceling services–this will help
us continually evaluate services. Service will be end on the 1st of the month
if billed monthly. Prepaid accounts will end the date of the prepaid period.
Refunds will be given only if accounts are prepaid. If the account is prepaid,
services will be charged at our current non-discounted monthly service rate
times the number of months service was active. Your refund will be the amount
you prepaid less this calculation. Refund checks will be issued within 60
days of cancellation notice. Please make sure you provide us an accurate
mailing address when you cancel.
OverDue Accounts
Should your account become overdue (payment is not made by the end of the
month for which services are billed), your account will be deactivated
until your account is current. Disputed invoices or errors made to your
account should be brought to our attention as soon as possible by emailing
us at billing@natel.net. Please
provide the date/number of the disputed invoice and any payment information
(check #, etc.) you have to help us quickly take care of your billing problems.
We will make reasonable attempts to resolve delinquent accounts; however,
we reserve the right to seek help through the court system to recover any
unpaid balances, plus interest and court costs.
Returned Checks
If your bank refuses payment on your check, we will temporarily disable your account until you provide us a credit card or money order to replace the returned check amount plus $25.00 to cover the fee our company is charged by our bank for returned checks.
